Technical support

Bosch Manufacturing Solutions BMG Special Purpose Machinery Production Equipment Automation Digital Intelligent Assembly Testing Solutions Services Technical Support

Technical support incl. maintenance, field & remote services, online support

Technical Support specialists will assist with any requirements regarding existing machinery and equipment from various manufacturers within the whole production. A worldwide network of experts with local contact persons supports smooth production – both on-site and by remote. The scope of services ranges from ramp-up support through classical maintenance activities and machine availability to modifications and relocations. Online support serves as extensive information platform for products, contacts and services. In urgent cases, using the globally available 24/7 Services Hotline is recommended.

24/7 worldwide hotline availability
Comprehensive expertise in special machinery
Local market knowledge and fast reaction time
Fully-integrated single source Provider

Your benefits at a glance

24/7

24/7 worldwide hotline availability

Expertise

Comprehensive expertise in special machinery

Global

Local market knowledge and fast reaction time

Single-source

Fully-integrated single source Provider

Our technical support at a glance

Ramp-up support

Ramp-up Support includes consulting and support during commissioning and the start-up phase of systems and lines from experts
Furthermore, the conception as well as implementing optimization measures until achieving the planned output is in scope
Another perspective covered which completes the offering is the smooth integration of new equipment into existing production processes

Get in contact

The maintenance of machinery from various manufacturers as well as the calibration of test benches and components during the operating phase are the basis for smooth production. Regular on-site system inspections and the definition of preventive maintenance measures serve for avoiding wear-related or unplanned downtimes. The preparation of maintenance plans and the implementation of maintenance activities are provided by the local organization of the worldwide Services network. Individual maintenance contracts are available upon request.

Field service & maintenance

The maintenance of machinery from various manufacturers as well as the calibration of test benches and components during the operating phase are the basis for smooth production
Regular on-site system inspections and the definition of preventive maintenance measures serve for avoiding wear-related or unplanned downtimes
The preparation of maintenance plans and the implementation of maintenance activities are provided by the local organization of the worldwide Services network
Individual maintenance contracts are available upon request

Get in contact

The Services Hotline is for getting in contact in cases of production disruptions. The globally 24/7 available Services Hotline ensures that machine failures and incidents are reported centrally in English, Chinese, Spanish and German. After the first contact, Emergency Support is provided by the Services experts: this includes the coordination of problem solving, short reaction times and technical support, whilst the implementation of appropriate measures might take place on site as well as via remote access. Individual Emergency Support packages regarding availability and response times are available upon request.

Services hotline & emergency support

The services hotline is for getting in contact in cases of production disruptions
The globally 24/7 available services hotline ensures that machine failures and incidents are reported centrally in English, Chinese, Spanish and German
After the first contact, emergency support is provided by the Services experts: this includes the coordination of problem solving, short reaction times and technical support, whilst the implementation of appropriate measures might take place on site as well as via remote access
Individual emergency support packages regarding availability and response times are available upon request

Get in contact

Being part of the Online Support, the Bosch Manufacturing Solutions homepage as well as the web shop, serve amongst others as comprehensive information platforms for products, systems and services. They are the central access point to contact information and further offers with the possibility of placing inquiries directly, e.g. regarding customer-specific solutions and individual product configurations or concrete spare part requirements. Beyond that, Remote Services are applicable if machine remote access is required, for data analysis and remote diagnosis, as well as for the installation of software updates. Remote Services enable an optimized failure monitoring and the generation of alerts (e.g. with Performance Center), when simultaneously being the base for predictive maintenance activities and Emergency Support via remote.

Online support & remote services

Being part of the online support, the Bosch Manufacturing Solutions homepage as well as the webshop, serve amongst others as comprehensive information platforms for products, systems and services
They are the central access point to contact information and further offers with the possibility of placing inquiries directly, e.g. regarding customer-specific solutions and individual product configurations or concrete spare part requirements
Beyond that, remote services are applicable if machine remote access is required, for data analysis and remote diagnosis, as well as for the installation of software updates
Remote services enable an optimized failure monitoring and the generation of alerts (e.g. with performance center), when simultaneously being the base for predictive maintenance activities and Emergency Support via remote

Get in contact

Robot service

Fully-integrated robot service for robots from different manufacturers such as Stäubli, Kuka or Bosch
The scope includes the disassembly and reuse of robot components and assemblies
Procurement of spare parts and repairs for discontinued Bosch robots (especially for series SR600/800, SR60/80, SR4/6/8) is also covered
Moreover, individual trainings and project-specific support are available upon request

Get in contact